Post Office

Look up your package at www.usps.com. If the package says “Available For Pick-up” on the tracking at APO 96319 and you haven’t received a package slip AFTER the 24 hour processing mark, come in to customer service and we can help you!

Come into customer service with a copy of your orders to get a members box assigned. If your sponsor has done this for you we have your combination at the window. If you need additional assistance concerning in-processing call 226-3492.

If you are out-processing please bring a copy of your orders and departure date, as well as a forwarding address so we can forward your mail for you until you update your address when you get there.

Stop into customer service and fill out a temporary leave form (PS Form 2258) and a copy of your leave, TDY or deployment orders so we can ensure that your packages don’t get sent back while you’re gone.

Stop by customer service and we can get you all setup with email notifications to your personal or government email address. Please write legibly and use correct case letters, our system is case sensitive.

You should still be checking your box every week. Sometimes our notification system goes down and we are unable to send out email notifications.

Come into customer service with a memorandum from your leadership stating you work off hours (it can be a flight chief/first sergeant) to get your parcels put in our night boxes, giving you the ability to pick up parcels 24/7 (size permitting).

This service is available to:

• Shift Workers
• Spouses of Deployed Personnel
• Personnel Assigned to Geographically Separated Units
• Personnel Assigned to the Exchange Officers Program

For claims please visit www.usps.com and file a claim there with their easy to follow process. You will need to provide proof of purchase, as well as pictures of the damaged package and items inside. You may also be asked to bring in your parcel to be inspected by a MPO official. You may get proof of value from where you purchased the item. You will only receive what the item is worth on the package, meaning if you insure the item for $4,000 and the item is only worth $1,000 the maximum payout is $1,000 for the damaged item.

A red slip allows the Misawa Post Office keep record of members who check their postal box on a regular basis. It also allows us to track which members may have relocated or PSC’ed out of Misawa Air Base. If you receive a red slip in your box, please place it in the designated bins for proper disposal.