RESERVATIONS TERMS & POLICIES
The following are affected by the new safety precautions. Staked canopies/tents, umbrellas, digging, sandcastle-building, and anything else that requires placing anything into the ground or digging are prohibited. Failure to comply with installation policies WILL result in eviction without refund and potential loss of Bellows AFS privileges (for up to one year), and/or debarment.
• CEDAR CAMPER CABINS, CABINS 155A, 155B, 156A, 156B, 232A, 232B, 233A, 233B, 234A, 234B, 235A, 235B, 240A, 240B, 241A, 241B, 242A, 242B, 243A, 243B, 246A, 246B, 249A, 249B
No staked canopies, tents, or umbrellas. Do not place anything that needs to go into the ground.
PLEASE NOTE: Due to the nature of the reservations system, Lodging assignments are issued at check-in and you cannot be guaranteed a specific cabin. Please plan accordingly.
• MENEHUNE CAMPSITES ARE CLOSED UNTIL FURTHER NOTICE. THIS AREA IS OFF-LIMITS TO ALL PERSONNEL. NO RESERVATIONS WILL BE TAKEN FOR THESE PROPERTIES.
Lettered and Ocean Campsites remain open
• BEACH PAVILIONS: Staking canopies, tents, or bouncers is prohibited. Outside bouncers are prohibited. Please see Turtle Cove 2 weeks prior to your function for bouncer availability and rentals.
• BEACH AREA marked by the map. DO NOT allow pets to dig in the sand. No digging, scooping sand, building sandcastles, or umbrellas/tents/canopies that require staking into the sand/ground.
PHONE RESERVATIONS
Mon – Fri • 8:30 am – 6:30 pm HST excluding federal holidays
(808) 259-8080
OFF-SEASON RESERVATIONS POLICY
•13 Months (online)/12 Months (phone): Active Duty, and military Retirees
• 12 Months (online)/11 Months (phone): All DOD civilian categories
SUMMER SEASON RESERVATIONS POLICY
May 24 through Aug. 4, 2024
Online and phone reservations begin:
• 13 Nov 2023: Active Duty (all branches)
• 5 Feb 2024: Military Retirees
• 28 Mar 2024: All DOD Civilian categories
CHECK-IN/CHECK-OUT:
Cabins/Condo Units:
• Check-in: 3 pm
• Check-out: 10 am
$10 per every 30-minutes may be incurred for late checkout. 24-hour notice is required for refund consideration for early departure. Approval for late check-out is required.
Campsites/Camper Cabins/Group Campsite:
• Check-in: 4 pm
• Check-out: 10 am
Fees may be incurred for late check-outs. 24-hour notice is required for refund consideration for early departure.
RESERVATION SCHEDULE & POLICIES:
Cabins and Condo Unit Rentals:
PEAK SUMMER SEASON: Friday preceding Memorial Day – second Sunday in August
• Minimum stay: 2 nights (No Saturday check out.)
• Stays of 14 nights or more require a 25% deposit.
• 2 cabins per SPONSOR FAMILY.
• See Summer Season Reservations Policy above for schedule.
YEAR-ROUND: Non-peak season
• Minimum stay: 2 nights (No Saturday check out.)
• Stays of 14 nights or more require a 25% deposit.
• 2 cabins per SPONSOR FAMILY.
• 13 months online/12 months by phone: Active Duty and Retirees
• 7 months online/6 months by phone: All DoD Civilian categories
Camper Cabins:
• Minimum stay: 2 nights
• Stays of 14 nights or more require a 25% deposit.
• 2 camper cabins per SPONSOR FAMILY.
• 13 months online/12 months by phone: Active Duty and Retirees
• 7 months online/6 months by phone: All DoD Civilian categories
Campsites:
(Family Campsites, Group Campsites)
• No minimum stay
• Stays of 14 nights or more require a 25% deposit.
• 2 campsites per SPONSOR FAMILY.
• 13 months online/12 months by phone: Active Duty and Retirees
• 7 months online/6 months by phone: All DoD Civilian categories
Facility Rentals:
(Covered Deck, Pavilions and Conference Room)
• Phone reservations accepted up to 12 months prior to arrival date.
Maximum Length of Stay
The maximum length of stay for all property types is 21-days. Exceptions may be approved by the ODR Director or Lodging Manager on a case-by-case basis.
CANCELLATIONS, DEPOSITS, AND REFUNDS:
• Refunds will not be given due to weather, beach closure, power outages, insects, or other acts of nature.
• Any problems/issues (with the rental) must be reported within the first 30-minutes of check-in. Refunds may not be authorized for unreported issues beyond the 30-minute period.
• Due to the accounting protocols of our property management system, reservations are NON-TRANSFERABLE and may not be reassigned from sponsor to sponsor.
Payments:
Visa, Mastercard, or cash are accepted for lodging and party rentals. We do not accept American Express, Discover Card, or checks.
Cabins/Condo Units/Camper Cabins/Campsites:
All reservations require a minimum one-night deposit. Reservations for extended stays of 15 – 21 nights require a 25% non-refundable deposit. Failure to provide proper payment within ten days of initial booking will result in cancellation. Cancellations made 14 days prior to the arrival date will receive a refund on your deposit (excluding extended stays).
Facility Rentals:
Cancellations made 14 days prior to the event date will receive a refund on your deposits. Two refundable deposits are required.
• Reservation deposit of $50 – $100
• Cleaning deposit of $50 – $200
CLEANING DEPOSIT
Cleaning deposits will be forfeited and additional charges incurred if:
Pavilion/Deck/Conference Room: Trash (including cigarette butts) have not been removed and disposed of (in trash receptacles nearest to your site), the outdoor cooking grill is not cleaned; tables are rearranged and not returned to proper configuration; the rental unit is damaged – fasteners, screws, nails, eye bolts, etc., are left attached to the rental facility; signs and/or decorative items remain hanging on structure, deck sails, wires, and cables.
Deck/Conference Room: Trash has not been removed; tables and chairs are rearranged and not returned to the proper configuration.
Cabin/Condo Unit: Acceptable standards of cleaning are not met (prior to checkout). Trash has not been removed; oven/range, countertops, dishes, and outdoor cooking grill are not cleaned.
Camper Cabin/Campsite: Trash (including cigarette butts) have not been removed and disposed of (in trash receptacles nearest to your site); the outdoor cooking grill and the cabin are not cleaned; Camper Cabin/Campsite packet is not returned; Camper Cabin keys are lost.
Group Campsite: Trash (including cigarette butts) have not been removed and disposed of (in the dumpster near tennis courts); large firewood debris/nails remain in the fire pit; outdoor cooking grills and sink are not cleaned; tables are rearranged and not returned to the proper configuration (see posted diagram on location); Group Campsite packet is not returned.