Lodging Guest Directory Binder - Crisis Support Resources
Emergency Services 24/7
CDOC: 351.295.573.222
Off-Base Police (PSP): 112
First SGT:351.964.565.917
IDMT: 315.927.156.485
Chaplain: 351.964.335.471
Non-Emergency Services
Military & Family Life Counselor
(MFLC): 351.925.717.854 (M-F, 8:00 AM – 8:00 PM)
DSN: 535.4213/WhatsApp: 1.314.913.1868
Military One Source: 001.800.342.9647 (24/7)
For Access to Lajes Field ABS Mental Health Toolkit Please Press Here.
Members faced with an individual acting suicidal or expressing thoughts of self-harm should contact The Big 3 (IDMT, Chaplain and First Shirt). The Shirt will likely instruct the member immediately what to do/not do. In coordination with the First Sgts instructions, the member should utilize ACE.
ACE
Ask – bluntly if the member is thinking about suicide.
Care – provide compassion to the member and express genuine empathy.
Escort – help to get the member TO the care they need i.e. IDMTs, Chaplain, Shirt.
For Immediate Medical Emergency Dial 112
CDOC
Capabilities
- Immediate emergency response (on base)
- Liaison & translation services to PSP (off base)
Constraints
- No jurisdiction off base
First SGT
Capabilities
- 24/7 access and response
- Advise members on resources and plan going forward
IDMT
Capabilities
- Crisis response/initial assessment (walk-in or appointment)
- Referrals
- Emergency room
- Inpatient mental health (voluntary)
- Local mental health providers
- Medical evacuation to Landstuhl
- Commanders can make Command Directed Evaluations (CDE)
Constraints
- US Military Mental Health Providers not available at Lajes Airfield
- 72 hour hold not available (member must be willing)
- Med-evac may take up to 4 days
- Member may be released back to duty and need continued care
- Local mental health care has some cultural/language barriers
Chaplain
Capabilities
- Pastoral counsel & crisis intervention
- 100% Confidential & Privileged (AFI 52-101, chapter 5)
- No exceptions
- Cannot be disclosed without informed consent of member
- Available for military & authorized dependents (civilian employees as mission permits)
Constraints
- Not qualified mental health providers
- Not a mandatory reporter
- Not for long-term therapy
Military & Family Life Counselor (MFLC)
Capabilities
- Licensed Professional Counselor
- 12 sessions per person/per issue (no documentation)
- Can counsel military and their dependents (work with children must be with open door or window in door)
- Can counsel in alternate public location
Constraints
- Duty to warn for imminent harm to self or others (suicide, sexual assault, illegal drug usage, domestic violence, child abuse/neglect)
- Cannot counsel those under care of other therapist or mental health provider or civilians
- Cannot counsel in the individual’s home
Military One Source
Capabilities
- Confidential non-medical counseling
- Available to military & immediate family members
- Remote access
- Phone: 800.342.9647
- Secure online chat
- Secure video
- Military Crisis Line (800.273.8255, option 1)
Constraints
- Duty to warn for imminent harm to self or others (suicide, domestic violence, child abuse/neglect)
- Not available in person here at Lajes Airfield
