[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.24.0″ _module_preset=”default” bottom_divider_style=”triangle” bottom_divider_color=”#002F87″ bottom_divider_height=”20px” bottom_divider_flip=”vertical” global_colors_info=”{}”][et_pb_fullwidth_image _builder_version=”4.27.0″ _module_preset=”default” background_image=”https://leapinteractivestudio.com/malmstrom-staging/wp-content/uploads/2024/01/image-2000×800-1.png” min_height=”70vh” min_height_tablet=”40vh” min_height_phone=”40vh” min_height_last_edited=”on|phone” hover_enabled=”0″ global_colors_info=”{}” src=”https://leapinteractivestudio.com/malmstrom-staging/wp-content/uploads/2024/10/Military-Personnel-Flight-Header.jpg” sticky_enabled=”0″][/et_pb_fullwidth_image][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_row module_id=”customer-support” _builder_version=”4.27.0″ _module_preset=”0d6c19f4-9811-4fb7-8041-557e61d6ec5e” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Customer Support” _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][/et_pb_heading][et_pb_heading title=”DEERS/RAPIDS” _builder_version=”4.27.0″ _module_preset=”889d0f50-d4a0-4721-99f1-8acd2a1c1c1d” global_colors_info=”{}”][/et_pb_heading][et_pb_accordion _builder_version=”4.27.0″ _module_preset=”26dce975-a7ea-4b0d-ba2d-4c783c0948d9″ global_colors_info=”{}”][et_pb_accordion_item title=”Dependents” open=”on” _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”]
Initial issue for dependent ID cards is age 10. If child is under this age with a current ID, the ID may be renewed. Dependents should receive a new ID when the sponsor’s status has changed (i.e.: AD/ANG/AFRES, retirement, Commissioning…etc.). Full-time college students ages 21 to 23 need to have DEERS updated with information from their college of their full-time enrollment (only a DEERS update is required – the ID card can be expired). This requires a letter from the school registrar which lists the projected graduation date and that student is enrolled full-time. Finally, those members age 23 to 26 are eligible to apply for TRICARE young adult (coverage must be paid for prior to generating an ID card). Attention: please download the Pre-Arrival Checklist. Members must also bring 2 forms of valid/unexpired identification. Please download the full list of acceptable documents.
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Sponsor’s (and their dependents) turning age 65, may need MEDICARE updated if the feed from SSA fails. When MEDICARE information is updated in DEERS, TRICARE will accept the claims regardless of the expiration date on the card. TRICARE coverage will remain intact as it is not associated with ID card expiration dates. Attention: please download the Pre-Arrival Checklist. Members must also bring 2 forms of valid/unexpired identification. Please download the full list of acceptable documents.
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Members must bring in 2 forms of valid/unexpired IDs, DD Form 214, and a letter from the VA stating that they are 100% disabled, with the effective date and if they are temporary or permanently disabled. Attention: please download the Pre-Arrival Checklist. Members must also bring 2 forms of valid/unexpired identification. Please download the full list of acceptable documents.
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Sponsor – If you are close to age 65 and need an ID card with an INDEFINITE expiration date, if you have been signed and enrolled in both Medicare A and B (received the card in the mail) prior to your DEERS appointment, then you will typically be ready to get a new INDEF ID at a DEERS location. DEERS can be updated the month prior to your Medicare start date, but you must provide your original Medicare Cards & required ID. 2. Spouse – If you are close to age 65 and need an ID card with an INDEFINITE expiration date, we recommend you do not schedule an appointment prior to your 65th birthday as the system will not allow a card’s expiration to be indefinite until AFTER the 65th birthday.
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The ID Card section is accepting appointments and walk-ins for all services. We cannot guarantee same day appointments/service due to the availability of our DEERS systems and the level of priority of our customers. Closing times listed do not always reflect customers will be accepted up to that time. It may be necessary to cease taking customers earlier in order to prioritize customers already waiting in our lobby by the end of the business day. Attention: please download the Pre-Arrival Checklist. Members must also bring 2 forms of valid/unexpired identification. Please download the full list of acceptable documents.
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New hires must have their profile created in TASS by the contract POC. If the profile is not created at the time of arrival, then they will not be able to receive their Common Access Card (CAC). If you are a contract POC and are scheduling a group block of new hires, please email our org box at 341fss.fsps.customersupport@us.af.mil.
Note: We do not accept DEERS updates and ID renewal documents via email. Customers must physically bring their documents in person during our business hours. Failure to bring the proper/valid documents at the time of your appointment/walk-in will delay our capability to service you.
[/et_pb_accordion_item][/et_pb_accordion][et_pb_heading title=”Schedule a RAPIDS Appointment:” _builder_version=”4.27.0″ _module_preset=”889d0f50-d4a0-4721-99f1-8acd2a1c1c1d” global_colors_info=”{}”][/et_pb_heading][et_pb_button button_text=”ID Card Office Online »” _builder_version=”4.27.0″ _module_preset=”191b2d2d-bf1c-4139-aa8a-12e9fb90ef82″ global_colors_info=”{}”][/et_pb_button][et_pb_accordion _builder_version=”4.27.0″ _module_preset=”26dce975-a7ea-4b0d-ba2d-4c783c0948d9″ global_colors_info=”{}”][et_pb_accordion_item title=”Base In-Processing” open=”on” _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”]
our sponsor will assist you during your transition to Malmstrom AFB, MT. Upon arrival, check in with your sponsor and in-process with your assigned unit Commander’s Support Staff (CSS) on the first duty day. Hand-carry your orders and the sealed records package from your previous Military Personnel Flight for this appointment.
Once you have signed into your new unit, the CSS will schedule you for the Malmstrom AFB Newcomers located at the Military & Family Readiness Center – 7317 Goddard Drive.
Your sponsor will help you with any questions or problems before your arrival and while you’re getting settled. Please exchange phone numbers, e-mail addresses and your travel itinerary with your sponsor. If you do not have a sponsor prior to arrival, contact your gaining unit or the MPF Customer Support at 406.731.3295 or DSN 312.632.3295 for assistance.
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Processes all initial Enlistment Bonus (IEB) which is a financial incentive designed to entice individuals to enlist for a minimum of four years in critical military abilities. The amount of the bonus depends on the chosen career path and duration of service.
Enlistment Bonuses – U.S. Air Force »
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- AF Form 3005/3008/3009
- Technical School Certificate
- Basic Military Training Certificate
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Focal point for the processing and validation of Special Leave Accrual (SLA) IAW DAFI 36-3003, DoDI 1327.06 and the AF SLA Personnel Systems Delivery Guide.
- Validates supporting documentation (approval memorandum, paid travel voucher, MMPA screenshot, CED orders, and leave computation).
- Submits Case Management System (CMS) eligibility request for final approval and processing.
- Assists with Air Force Board for Correction of Military record (AFBCMR) leave recovery.
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